Refund & Returns Policy

1. When a return is accepted

We accept a return only where:

• What you received is not what you ordered, for example, the wrong item, wrong colour, wrong length or wrong model was delivered; or
• The item arrived defective or damaged.

In these cases, the item must be returned to us exactly as it was received, unused, and with no defect or damage to the product or its packaging. All tags, seals and original packaging must be intact.

2. Report it within 7 days

You must contact us within 7 days of delivery to report a wrong or defective item. Please do not use, wear, install, wash or alter the item before contacting us. Doing so makes it ineligible for return. Where possible, inspect your order as soon as it arrives (and, for Pay on Delivery, before the courier leaves).

3. Human hair: hygiene note

For health and hygiene reasons, human hair can only be returned if it is reported as wrong or defective and is returned unopened and unused, with its packaging intact. Hair that has been installed, worn, washed, dyed, cut or otherwise altered cannot be returned or refunded. Please check the item carefully before opening or installing it.

4. What is not eligible

• Change of mind, or ordering the wrong item yourself.
• Items that have been used, worn, installed, washed or altered.
• Items returned with a defect or damage to the product or packaging that was not present on delivery.
• Items returned without their original packaging, tags or seals.
• Damage caused by misuse, accidents, or care outside the product's guidance.

5. How to request a return

Contact us within 7 days of delivery with:

• Your order number;
• A clear description of the issue (wrong item or defect); and
• Clear photos or a short video showing the item and its packaging as received.

Reach us on WhatsApp at +234 913 206 5477 or by email at [email protected]. We'll review your request and, if it qualifies, share return instructions.

6. Inspection & approval

Once we receive the returned item, we inspect it to confirm it is unused and undamaged and that the issue is genuine. We'll approve or decline the return and let you know. If a return is declined (for example, the item was used or damaged after delivery), it will be sent back to you.

7. Refunds

• Approved refunds are made to your original payment method where possible, or by bank transfer for Pay-on-Delivery orders.
• Refunds are processed within 3 to 7 business days after we receive and approve the returned item. Your bank may take additional time to reflect it.
• Where the fault is ours (wrong or defective item), you receive a full refund, including any delivery fee and the Pay-on-Delivery commitment fee you paid.

8. Replacements & exchanges

If you prefer, we can send a replacement of the correct or non-defective item instead of a refund, subject to availability. If the item is out of stock, we will issue a full refund.

9. Return delivery costs

When the return is due to our error (a wrong or defective item), we cover the return delivery cost. We will arrange or reimburse an agreed return method. Please do not send items back without confirming the return with us first.

10. Pay-on-Delivery orders

The commitment fee of ₦5,000 counts toward your order total. For a valid wrong-item or defective-item return, this fee is refunded in full along with the rest of your payment.

11. Contact us

For any return or refund question, contact us at [email protected] or +234 913 206 5477. We're here to help.