Privacy Policy

MELEXWORLD & CO. LTD ("MelexWorld", "we", "us") respects your privacy and is committed to protecting your personal data. This policy explains what we collect and how we use it, in line with the Nigeria Data Protection Act, 2023 and other applicable laws.

1. Information we collect

• Details you give us: your name, delivery address, phone number, email address, and any notes you add to an order.
• Order & transaction data: the items you buy, order value, and delivery details. Online card and bank-transfer payments are processed securely by our payment partner. We do not collect or store your full card number.
• Account data: if you create an account, your login details and saved preferences.
• Technical & usage data: your IP address, device and browser type, and how you use our website, collected automatically through cookies and similar technologies.
• Communications: messages you send us by email, WhatsApp or our contact forms.

2. How we use your information

• To process, confirm, deliver and support your orders.
• To take payment and to prevent and detect fraud.
• To contact you about your order and respond to your enquiries.
• To send you offers, new arrivals and updates, only where you have asked to receive them. You can unsubscribe at any time.
• To improve our products, website and service.
• To meet our legal and regulatory obligations.

3. Cookies & tracking

We use cookies and similar technologies to keep the site working (for example, your cart), to understand how the site is used, and to measure and improve our advertising. This includes tools such as the Meta (Facebook) Pixel and Google Analytics/Ads. You can control or disable cookies through your browser settings, though some parts of the site may not work as well without them.

4. When we share your information

We do not sell your personal data. We only share it with:

• Payment providers, to process your online payments securely.
• Delivery & courier partners, to deliver your order.
• Trusted service providers, such as email, hosting and analytics providers that help us run the business.
• Advertising platforms, such as Meta and Google, to measure and improve our ads (you can opt out via your ad settings).
• Authorities, where we are required to by law, or to protect our rights and prevent fraud.

5. How we protect your data

We use secure connections (HTTPS), restricted access and reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. How long we keep your data

We keep your information for as long as needed to fulfil your orders, provide support, and meet legal, tax and accounting requirements, after which it is securely deleted or anonymised.

7. Your rights

Under the Nigeria Data Protection Act, you have the right to access your data, to have inaccurate data corrected, to request deletion, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with the Nigeria Data Protection Commission (NDPC). To exercise any of these rights, contact us using the details below.

8. International transfers

Some of our service providers may process data outside Nigeria. Where this happens, we take reasonable steps to ensure your data remains protected to a comparable standard.

9. Children

Our website is not directed at children under 18, and we do not knowingly collect their data.

10. Third-party links

Our site may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its update date.

12. Contact us

For any privacy question or to exercise your rights, contact us at [email protected] or +234 913 206 5477, Lagos, Nigeria.